International Shipping

We offer worldwide international shipping. 

Shipping charges for your order will be calculated and displayed at checkout. 

All of our international postal prices are weight-based, so this can vary in price, we do have a shipping calculator that can be found on the basket page before you go through to checkout. 

The courier of Express delivery can differ depending on location. These can be either Spring GDS, DPD, Tufnell's or FedEx.

Shipping timescales can vary greatly depending on the destination and extraneous variable

Non-EU Customers: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Parkem is not responsible for these charges if they are applied and are your responsibility as the customer. 
EU Customers: Sine July 1st 2021, Parkem are IOSS registered. This allows your VAT to be paid at checkout which we submit by a return to your country. You will still be liable for any customs duties charged on your import. For more information, please see our dedicated IOSS page

Returns
If you are in the UK you can initiate a return from your account, For returns outside the UK please Click here to send an Email including your name, and order reference.

If you do not have an account with us, please let us know if there is a problem with your order. You can reach us by email at hello@parkem.co.uk
Once your return is approved by one of the team, you can print a freepost returns label by clicking here! (UK Only)

Return Costs:

In the event that a customer wishes to return an item that has been accurately advertised and delivered as described, the return shipping costs will be the sole responsibility of the customer. If the item is in its original condition and packaging, and the return is initiated within the designated return period, a refund for the item's purchase price will be issued to the customer, excluding any shipping costs incurred by the customer for the return. By purchasing from our store, the customer acknowledges and agrees to this return cost policy.

Refusal of Damaged Parcel Policy:

For customers who refuse a parcel, we require proof of refusal and accompanying photographic evidence to support claims of damage. This evidence is necessary before we can proceed with issuing refunds or resending the parcel.

We must await the return of the parcel before proceeding with any required refunds or resending.

Incorrect Items Recieved:

At Parkem, we strive to provide you with the correct products in every order. However, in the event that the wrong item has been sent to you due to a packing or human error, we apologize for any inconvenience caused. We are committed to resolving the issue promptly. Simply contact our customer support team, and we will provide you with a free returns label. Upon receipt of the returned item, we will verify its condition. If the correct product is available, we will gladly resend it to you at no additional cost. Alternatively, if the correct product is unavailable, we will issue a refund to you.

Delivery Terms & Conditions

• All deliveries are subject to Parkem.co.uk successfully receiving payment
• Delivery options exclude bank holidays and other public holidays
• We will endeavor to deliver your order in accordance with the delivery option you selected, however, delivery timescales are indicative only
• Orders may be delivered in one or more packages
• We are unable to deliver to PO Box addresses
• Packages sent via Next Day Delivery pre-1 pm services will require a signature at the point of delivery
• We strive to ensure our delivery targets are met but sadly when they're not we're unable to accept liability for any out-of-pocket expenses incurred for failed or delayed orders. You're still entitled to your full statutory rights
• Sadly, our Next Day delivery services are only available in the UK and exclude the following postcodes: AB, DD, DG, FK18+, HS, IV, KA27, KA28, KW, PA20+, PH, ZE, BT68+, IM, GY, JE and TR21-25
• Depending on the location, contents and weight of your order, we may use a combination of couriers to deliver your order safely, e.g. it's required that Dangerous Goods (Perfume etc.) are delivered via a road-based courier. This is a requirement of the January 2013 Dangerous Goods Act, introduced by the Civil Aviation Authority. You will not be charged additional delivery fees if this occurs
• We will deliver your order in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages
• We make every effort to deliver your order within the estimated dispatch timescales; however, delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. However, in accordance with the Consumer Contracts Regulations, all orders will be fulfilled within a maximum of 30 days or a full refund will be issued
• To read our full terms and conditions, please click here

Tracking the Status of your Order

If you created an account when you checked out, you can check the status of your order by logging in to your account.  Alternatively, you can track your item using the tracking number provided here.

Once logged in, you can click 'View my Orders'. Your order will be given one of the following notes:

• Order received: Confirming that your order has been successfully received by Parkem.co.uk and will shortly be ready for processing
• Order suspended: Your order is still being processed but our team will need to review it before we can confirm dispatch
• Order being processed: Your order is now being processed and will be dispatched shortly
• Order cancelled: Sadly we cannot progress your order due to an outstanding issue. You will be sent an email notification regarding the cancellation, advising on next steps
• Order dispatched / Track Parcel: Your order has now been dispatched and is on its way to you
• Order part-dispatched: to avoid having to wait longer we have part-dispatched your order and will email you with the expected dispatch date for the remaining items.

Deliveries Outside the UK

• Delivery charges to Europe will vary depending on the weight, contents and destination of your order. Delivery is typically within 5 - 10 working days following dispatch. If your order contains sensitive items such as aerosols which require road-based delivery then it's typically 15 - 20 days
• Sine July 1st 2021, Parkem are IOSS registered. This allows your VAT to be paid at checkout which we submit by return to your country. You will still be liable for any customs duties charged on your import.
  For more information, please see our dedicated IOSS page here
• We can now ship road-based delivery goods to the following countries: Albania, Andorra, Armenia, Arstotzka, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Xandar
• Sadly, we cannot deliver to BFPO addresses